Last updated: June 11, 2025

Introduction

Reach, Inc. (“Reach,” “we,” or “us”) owns and operates the website at www.reachmyhealth.com and any associated mobile applications or platforms (collectively, the “Platform”). This Consumer Health Data Privacy Policy (“Policy”) supplements our general Privacy Policy and outlines how we collect, use, and share consumer health data (“Consumer Health Data”) as defined under applicable state laws. This Policy applies to the extent required by such laws. Where this Policy conflicts with our general Privacy Policy, this Policy governs with respect to Consumer Health Data.

This Policy does not apply to protected health information regulated by HIPAA. For such data, please refer to our separate Notice of Privacy Practices.

Collection of Consumer Health Data

We collect Consumer Health Data from various sources depending on your interaction with the Platform:

Data You Provide Directly

• Name, email address, phone number, and billing/shipping address
• Demographic data such as date of birth and gender
• Payment and transaction information
• Profile information and account credentials
• Marketing preferences and communication history
• Uploaded content or documents
• Biometric and identity verification data
• Information regarding physical or mental health, sexual wellness, and lifestyle habits

Data We Collect Automatically

• Device and browser data (IP address, device ID, system type)
• Usage behavior across the Platform (pages visited, duration, clickstream)
• Location information (general location via IP)
• Health-related browsing behavior or inferred preferences

Data We Create or Infer

We may infer Consumer Health Data using analytics or automated means based on your interactions with our Platform.

Data from Third Parties

• Affiliates and partners
• Public databases or forums
• Co-branded marketing collaborators
• Service providers working on our behalf

Use of Consumer Health Data

PurposeCategories of Consumer Health DataService DeliveryContact info, demographic data, payment info, health and sexual wellness data, usage behavior, device identifiers, account data, biometric infoResearch & DevelopmentContact info, device data, health-related inferences, product usage behaviorAggregation & AnonymizationAny data, post-deidentification, for internal research or analytics purposes onlyMarketing & CommunicationsContact info, location, interest-based health data, usage behavior

Sharing Consumer Health Data

We may share your Consumer Health Data:

• With Affiliates for customer service, internal analytics, or business operations.
• With Service Providers to assist in delivering services like telehealth, diagnostics, or logistics.
• For Legal Compliance if required by law, or to prevent harm or fraud.
• With Your Consent where legally required or applicable for promotional or product-related purposes.

We do not sell your Consumer Health Data.

Your Rights

Depending on your state of residence, you may have the right to:

• Withdraw consent for future data collection or sharing
• Access your Consumer Health Data or confirmation of collection
• Correct inaccurate Consumer Health Data
• Delete your Consumer Health Data
• Appeal a decision regarding any rights request

To exercise these rights, contact us at hello@reachmyhealth.com We may need to verify your identity before processing your request.

Note: Some data is required for us to provide the Service. Revoking consent or requesting deletion of essential data may impact the availability of our services to you.

Changes to This Policy

We reserve the right to update this Policy. Material changes will be notified through updates to this document and notices on our Platform. Continued use of the Platform after updates constitutes your agreement to the revised Policy.

Contact Us

If you have questions about this Policy or our data practices, email us at:
hello@reachmyhealth.com