Last Updated: June 11, 2025

Reach Health Inc. ("Reach," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, services, and products.

By accessing or using Reach’s services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

Personal Information:
Name, date of birth, shipping address, phone number, email address, billing information, and any data you voluntarily provide.

Health Information:
Medical history, symptoms, and other health-related information you provide to licensed providers through our platform.

Device & Usage Information:
IP address, browser type, device identifiers, access times, and usage patterns to improve site functionality and user experience.

2. How We Use Your Information

We may use your information to:

• Facilitate telehealth consultations with licensed providers
• Fulfill and deliver prescriptions via partner pharmacies
• Communicate with you about your account, treatment, or updates
• Improve our services and develop new features
• Comply with legal and regulatory requirements

3. How We Share Your Information

We share your information only as necessary to provide our services:

With Healthcare Providers:
Your health information is shared with licensed professionals for diagnosis and treatment.

With Pharmacies:
Approved prescriptions are sent to our pharmacy partners for fulfillment and shipping.

With Service Providers:
Third-party vendors may assist with payment processing, shipping, data hosting, analytics, or marketing. They are contractually obligated to protect your data.

With Legal Authorities:
We may disclose information when required by law or to respond to legal requests or protect our rights.

4. Your Privacy Rights

Depending on your location, you may have rights to:

• Access and request a copy of your personal data
• Request corrections or updates
• Request deletion of your data
• Withdraw consent or object to processing

To exercise these rights, please contact us at privacy@reachhealth.com.

5. Data Retention

We retain your information only as long as necessary for legitimate business purposes, legal compliance, or as required by our providers and pharmacies.

6. Security

We implement technical, administrative, and physical safeguards to protect your information. While no system is 100% secure, we strive to use industry best practices.

7. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors. If you believe we have done so, please contact us immediately.

8. Third-Party Services

Our site may link to external websites or platforms. This Privacy Policy does not apply to third-party services. We are not responsible for their practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or prominent notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us at: Reach Health Inc.
Email: privacy@reachhealth.com
Website: www.reachhealth.com